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Nathan
Nathan, Camera /Video Tech
Category: Camera and Video
Satisfied Customers: 25933
Experience:  Analog and Digital Camera and Video systems expert
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No I have a printer, Kodak ESP3200 about 10yrs old I'm not

Customer Question

No I have a printer
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: Kodak ESP3200 about 10yrs old I'm not really sure.
JA: What happened right before this popped up? What troubleshooting have you tried?
Customer: I ran out of ink and changed the cartridges now the color prints but not the black ink
JA: Anything else you want the camera expert to know before I connect you?
Customer: NO it is a printer not a camera. I just need to know how I can get the printer to work
Submitted: 5 months ago.
Category: Camera and Video
Expert:  Nathan replied 5 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Expert:  Nathan replied 5 months ago.

Unfortunately this symptom indicates a hardware problem,

specifically, it is the result of a bad printhead (or the logic board that controls it). It is normal for the black nozzles to fail first as they get the most use. It is also common to see this type of failure after running out of ink, as that causes the nozzles to overheat and become permanently damaged.

The head is a "wear item" that fails with age/use. As this is a 2009 model printer, it is well past its 3 year service life, so this type of failure is not surprising.

There is one step you can take here, to clean and reset the system, but it is very unlikely to help. 99.9% of the time, this does come down to a hardware fault. These Kodaks are widely regarded as some of the worst printers ever made, they were very poorly designed and built and have very high failure rates. They were so bad that Kodak nearly went bankrupt supporting all the warranty claims, and stopped making inkjets entirely shortly after this model.

While it can be fixed, it is not worthwhile to do so. You would have to, at a minimum, replace the printhead, which costs about $60, A logic board would run you $200-250. For $80-100 you can replace the entire machine with a brand new model, with current technology and a fresh warranty, which makes more sense than buying the new part for an older printer.

Depending how you'd like to proceed, I can advise on the cleaning/reset steps if you wish to try, help with finding parts, finding a local repair shop, or recommending replacement options for you. Just let me know.

Best regards, ***** ***** for the news,

Nathan

Expert:  Nathan replied 5 months ago.

Hello, it appears your question is still open.

Do you need more help with this?
If so, just reply back on this page. If I’ve answered your question, please let me know you are satisfied, to conclude our session – this is the only way I am credited for my work.

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

Nathan