How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Russell A. Your Own Question
Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5034
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
Type Your Camera and Video Question Here...
Russell A. is online now
A new question is answered every 9 seconds

Sorry, - I am looking for printer support but can't change

Customer Question

Sorry, Russell - I am looking for printer support but can't change the tab on the menu. Will close and try again ...
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: Thx, Pearl. It's a MG6600, several years old now; a paper jam.
JA: What happened right before this popped up? What troubleshooting have you tried?
Customer: Print pages as per normal command/settings. Page 1/2 (two-sided printing) came through as normal; enough paper in feed to complete print; no sign of paper jam; turned off printer and opened cover but sill no sign.
JA: Anything else you want the camera expert to know before I connect you?
Customer: No; but this is printer, not camera.
Submitted: 4 months ago.
Category: Camera and Video
Expert:  Richard replied 4 months ago.

Hi there and welcome

What exactly happens when you try to print?

Please let me know

Thank you