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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5034
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
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I purchased a Coolpix w100 camera while on vacation, I am

Customer Question

I purchased a Coolpix w100 camera while on vacation
JA: What's the exact make and model of the camera? And can you guesstimate how old it is?
Customer: I am now getting lens error please turn off
JA: What happened right before this popped up? What troubleshooting have you tried?
Customer: I turned it on. I can get to see the pictures that are stored on it, but cannot take any new pictures
JA: Anything else you want the camera expert to know before I connect you?
Customer: no that's all the info I have
Submitted: 4 months ago.
Category: Camera and Video
Expert:  Russell H. replied 4 months ago.

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.

Try these procedures, and let me know the answers to the following questions, please:

Try removing the batteries, and leaving the camera on a (dry, non-humid, non-dusty) shelf for overnight. Then put the batteries back in and try the camera again.

Then try cleaning the terminals in the battery compartment, after removing the batteries, first by rubbing off with a fresh pencil eraser, then by wiping the terminals off with cotton swabs moistened in rubbing alcohol, then letting them dry off for 5+ minutes with the battery compartment door open, then try turning the camera On again.

How long has the battery or batteries in the camera been in-use? If over a year, then you might possibly have a battery/batteries that are getting weak. Rechargeable batteries do get weaker with time, and eventually fail to deliver enough power to start up a device like a digital camera; they then need replacing. The replacement battery needs to be charged up for 6+ hours before its first use, owing to its having been on a shelf for a considerable time.

How old is the camera? in months or years since you bought it.

Has the camera been dropped or otherwise subjected to mechanical shock(s) in its lifetime?

Has the camera been operated in or subjected to, temperatures below 32 degrees F (freezing point) or above about 100 degrees F ?

Has it ever been subjected to a humidity higher than 85 % or gotten wet ?

Has the camera been operated in a gritty or sandy environment, such as a beach, a seaside, a construction site, or the like?

Customer: replied 4 months ago.
How old is the camera? in months or years since you bought it. 3 weeksHas the camera been dropped or otherwise subjected to mechanical shock(s) in its lifetime? NO.Has the camera been operated in or subjected to, temperatures below 32 degrees F (freezing point) or above about 100 degrees F ? NO.Has it ever been subjected to a humidity higher than 85 % (POSSIBLY) or gotten wet ? NO.Has the camera been operated in a gritty or sandy environment, such as a beach, a seaside, a construction site, or the like? THE CAMERAL WAS PURCHASSED TO TAKE PICTURES ON A CRUISE 3 WEEKS AGO. IT WORKED ON THE FIRST DAY AND ONLY ONCE SINCE THEN.
Expert:  Russell H. replied 4 months ago.

I'm pleased to hear that you have taken good care of your camera.

But, I'm sorry to say that it probably is a defective camera - unless your battery or batteries are old, perhaps ? are they? or did they come with, or get bought at the same time or around the same time, as the camera?