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Richard, Technician
Category: Camera and Video
Satisfied Customers: 36777
Experience:  Extensive knowledge in a very wide range of subjects
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I have a canon 70D thatI have not used as much as i would

Customer Question

I have a canon 70D thatI have not used as much as i would like. I have never used the video. As I am going overseas in a month I experimented with low shutter speed and video over the week end and now the video, playback and set buttons are unresponsive.
JA: What's the make/model of your camera? How old is it?
Customer: Canon 70D , approximately 2 to 3 years.
JA: What happened right before this popped up? What troubleshooting have you tried?
Customer: I pushed the start button on the live view and then turned to video . there was a sound similar to an image being taken . I took a video , , on playback went to have a look and I was unable to without turning the camera off and back on . Since then it has malfunctioned.
JA: Anything else you want the camera expert to know before I connect you?
Customer: I have recently changed a setting to low noise , but nothing else significant , I think.
Submitted: 4 months ago.
Category: Camera and Video
Expert:  Richard replied 4 months ago.

Hi there and welcome

Can you remove the battery please then hold the shutter button down for 60 seconds then release.

Wait 5 minutes, put the battery back in and turn it on.

Tell me please if it now operates correctly

Thank you