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Justin Johnson
Justin Johnson, Mac Genius
Category: Camera and Video
Satisfied Customers: 304
Experience:  Training and Development at Scientifically Speaking
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I just bought an Integra 7 and I want to connect my IPAD

Customer Question

I just bought an Integra 7 and I want to connect my IPAD mini to the editor app wired How?
JA: What's the make/model of your device? How old is it?
Customer: Ipad Mini 3 yrs
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I bought the apple lightening to usb camera adapter and went into integra settings to discover the device. No go.
JA: Anything else you want the instrument expert to know before I connect you?
Customer: no
Submitted: 4 months ago.
Category: Camera and Video
Expert:  Justin Johnson replied 4 months ago.

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

Expert:  Justin Johnson replied 4 months ago.

Is the app already on your iPad?

Customer: replied 4 months ago.
Expert:  Justin Johnson replied 4 months ago.

Are you signed into the app store?

Customer: replied 4 months ago.
No
Expert:  Justin Johnson replied 4 months ago.

If the app works with your iPhone you should be able to sign in to the App Store in settings and then downloaded it from your purchase.

Customer: replied 4 months ago.
Done
Expert:  Justin Johnson replied 4 months ago.

Are you able to do this?

Expert:  Justin Johnson replied 4 months ago.

Sweet!

If you have any follow-up questions, don't hesitate to ask. If finished, please take a moment to rate my service.

Customer: replied 4 months ago.
Maybe not
Expert:  Justin Johnson replied 4 months ago.

What happened?

Customer: replied 4 months ago.
Still not connecting
Expert:  Justin Johnson replied 4 months ago.

To the App Store?

Customer: replied 4 months ago.
to the app store
Expert:  Justin Johnson replied 4 months ago.

Do you have a computer you can go to appleid.apple.com on?