How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Russell A. Your Own Question
Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5051
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
Type Your Camera and Video Question Here...
Russell A. is online now
A new question is answered every 9 seconds

I have a quad proof little cam corder that doesnt get used

Customer Question

Hi I have a quad proof little cam corder that doesnt get used that often I backed it up yesterday and now the screen is not displaying mormally its kinda fuzzy up the top and green the rest of it. It was fine when I plugged it into the computer yesterday
JA: What's the make/model of your camera? How old is it?
Customer: its about 3 yrs old and it is GZ-RX120
JA: What happened right before this popped up? What troubleshooting have you tried?
Customer: I just turned it back on this morning and it was like that, I havent tried anything except to charge it properly and turn off and on a few times
JA: Anything else you want the camera expert to know before I connect you?
Customer: the screen still makes sounds when you press on it except you cant read anything or see what you might be videoing
Submitted: 8 months ago.
Category: Camera and Video
Expert:  Richard replied 8 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This can be an issue with the Firmware, so I would first like you to do this please.

Remove the battery from the camera and leave it for 60 minutes

Then put the battery back in and turn on the camera and check the screen.

Let me know the results please

Thank you

Customer: replied 8 months ago.
It has an inbuilt battery, and I am on my way to Europe now so I will have to try and fix it when I return
Expert:  Richard replied 8 months ago.

You can get to it you need to dismantle it, but let me know when you are back from Europe and have tried please