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Richard, Technician
Category: Camera and Video
Satisfied Customers: 36526
Experience:  Extensive knowledge in a very wide range of subjects
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My cool pixp520 does not respond new battery. the on button

Customer Question

My cool pixp520 does not respond new battery. the on button is lit but no response from camera
JA: What's the exact make and model of the camera? And can you guesstimate how old it is?
Customer: it is a Nikon Coolpix p520 approximately 3 years old
JA: What happened right before this popped up? What troubleshooting have you tried?
Customer: the battery did not seem to charge even when the charge light went off I bought a new battery charged it and the camera did not function the on light is on and the zoom is partway out
JA: Anything else you want the camera expert to know before I connect you?
Customer: i would use this camera to take pictures at church mostly about 2 or 3 sundays a month there is very low mileage on it it seems the battery powers the light on the on off switch but not the motor of the camera
Submitted: 6 months ago.
Category: Camera and Video
Expert:  Richard replied 6 months ago.

Hi there and welcome

Can you remove the battery please then hold the shutter button down for 60 seconds then release.

Wait 5 minutes, put the battery back in and try to turn it on.

Tell me please if it now starts

Thank you