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Richard, Technician
Category: Camera and Video
Satisfied Customers: 36526
Experience:  Extensive knowledge in a very wide range of subjects
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Trying to download pictures from my Sd1300 to my computer

Customer Question

Trying to download pictures from my Sd1300 to my computer but no working. I have done this many times before. Why is it not working now?
JA: What's the make/model of your camera? How old is it?
Customer: Canon power shotSD1300. Approx five years old.
JA: What happened right before this popped up? What troubleshooting have you tried?
Customer: Tried different memory cards. There are Pics on the card but when I install the card in the slot on my computer and click on view and download pictures it tells me the card is empty.
JA: Anything else you want the camera expert to know before I connect you?
Customer: No
Submitted: 6 months ago.
Category: Camera and Video
Expert:  Richard replied 6 months ago.

Hi there and welcome

Can you remove the battery please then hold the shutter button down for 60 seconds then release.

Wait 5 minutes, put the battery back in and turn it on.

Tell me please if it now connects correctly

Thank you