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Rusty, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5905
Experience:  Over 20 years electronics experience. Let my expertise help solve your problems.
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I have a canon pro 10 pixma printer. I have not printed in

Customer Question

I have a canon pro 10 pixma printer. I have not printed in almost a year andbrought it out and got back a B200 error
JA: What's the make and model of your printer, and can you guesstimate how old it is?
Customer: i year
JA: What happened right before this popped up? What troubleshooting have you tried?
Customer: I havent tried anything yet
JA: Anything else you want the camera expert to know before I connect you?
Customer: yellow flashing light on the button below power light
Submitted: 7 months ago.
Category: Camera and Video
Expert:  Rusty replied 7 months ago.

Hello, my name is***** to Justanswer! Give me just a few minutes to look up some specifics, I'm working on this now.

Expert:  Rusty replied 7 months ago.

Do you still need help with this?

Customer: replied 7 months ago.
You never provided ananswer
Customer: replied 7 months ago.
Do you need help with this is not an answer
Expert:  Rusty replied 7 months ago.

Hi, sorry for the delay. I generally take weekends off, but I saw you were sitting there for a while, and wanted to acknowledge you.

Please try the following to see if we can resolve your issue:

1. Open the cover of the printer.

2. Remove all ink tanks from the printer.

3. Lift up the gray locking lever on the side of the ink tank holder.

4. Gently remove the print head from the carriage unit.

5. Place the print head back in and lock the lever down.

6. Place all of the ink tanks back in the printer.

7. Close the cover and turn the printer off.

8. Unplug the power from the printer. Leave the power unplugged for about 5-10 minutes.

If the error continues to persist, please contact our support group using the "Contact Us" link below.

This didn't answer your question or issue? Find more help at Contact Us.

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