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Engineer John C.
Engineer John C., Engineer
Category: Camera and Video
Satisfied Customers: 14602
Experience:  Computer Science Engineer with 10+ years of experience and CompTIA A+ certified
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I have a Nikon D3200. On a previous PC, I used View NX2. I

Customer Question

Hello I have a Nikon D3200. On a previous PC, I used View NX2. I now have a new Lenovo laptop, using Windows. Your support people have said View NX2 is now obsolete, and sent me a link to download View NX-i. But when I download this, my PC asks me how I want to open the file, rather than just opening and installing it. What do i do?
JA: What's the make/model of your device? How old is it?
Customer: Nikon D3200. Bought in Paris in 2013
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I have just explained to you above. I am trying to download the View NX-i software today on to a Lenovo laptop running Windows for the first time
JA: Anything else you want the electronics expert to know before I connect you?
Customer: no
Submitted: 7 months ago.
Category: Camera and Video
Expert:  Engineer John C. replied 7 months ago.

Hello. Welcome to Just Answer. Please allow me to assist you with your question today. I am John, I will do my very best to help you solve this problem.

It may be asking to unzip the file. I would create a folder on your Desktop, move the NX-i installer into it. And then double click it. If it asks to unzip the file do it into that folder.

Also, make sure you are downloading the WIndows version (if you have Windows) or the Mac version (if you have an Apple computer).

You can download the software from here ===> http://www.nikonusa.com/en/nikon-products/product/imaging-software/viewnx-i.html <==== CLICK HERE

Please keep me posted.

Thank you and have a blessed day!

John
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Thank You and I wish you all the best. GOD Blessings!!!

John
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Customer: replied 7 months ago.
This has not worked. can you please take over my laptop remotely, and do what is necessary please?