Camera and Video
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Which model of Kodak camera do you have?
Also which app or software do you have installed on the computer?
Ok, the M583 should be compatible with the Share app, so what happens when you try to use it?
Do you get an error message?
Yes the app should still be compatible with Windows 10.
The problem may be with the USB cord.
Is your HP Pavilion a laptop or desktop computer?
If it is a laptop is the power supply connected and any other unnecessary USB cords removed?
Do you have another USB cord you can try using?
Also try cleaning out the USB socket on the camera, in case any debris has gotten in there and is preventing a good connection?
Ok, there is a USB conflict or some sort of software glitch occurring.
Can you try leaving the camera connected to the computer and powered on, then restart the computer?
This may allow it to pick up the USB connection again.
No, Office updates will not affect this.
Do you always 'safely disconnect' the camera's USB connection from the computer, or do you just unplug it?
If you open up "This PC" on your computer, can you see the camera showing there?
Ok, simply unplugging the camera is risky, and can cause this problem to occur - before removing any USB device from the computer, you should always click the 'safely disconnect' icon in the system tray (lower right corner of the screen).
To open up the "This PC" window on your computer, you can press the Windows start button and start typing This PC into the search box there.
Then open up the This PC window to see your connected devices.
Ok, I'd suggest a quick remote connection so I can have a look if that's ok?
At a convenient time in the afternoon, perhaps after 1pm EST?
Yes I am here
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We didn't make any progress after over 60 minutes last night, however if I connect to you remotely we should be able to sort it out quickly.
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Ok, You have a nice day.