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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5019
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
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Happy New Year! I have a Canon Powershot sx160is. My

Customer Question

Happy New Year! I have a Canon Powershot sx160is. My grandson dropped it last night and the lens won't retract. Do you have any ideas?
JA: What's the make/model of your camera? How old is it?
Customer: Canon Powershot sx 160 is. 5-8 years old.
JA: What happened right before this popped up? What troubleshooting have you tried?
Customer: My grandson dropped it. I have tried lots of tips on the internet. Nothing works.
JA: Anything else you want the camera expert to know before I connect you?
Customer: Is it worth repairing or should I replace it?
Submitted: 6 months ago.
Category: Camera and Video
Expert:  Russell H. replied 6 months ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

Did it strike the floor (or other resilient surface) with the lens extended and the lens downward toward the floor or other surface?