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Pete, Electronic Engineer
Category: Camera and Video
Satisfied Customers: 17360
Experience:  Over 16 years of experience installing and repairing electronics.
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I have a newish computer, a MacBook, which replaces an

Customer Question

I have a newish computer, a MacBook, which replaces an earlier one. I have used a hard drive to transfer information from my earlier one. Nearly everything works well.
JA: What's the make/model of your camera? How old is it?
Customer: However, when I go to camera window, or to Image Browser Ex, the programmes will not recognise that my Canon Powershot G 15 is connected. Can you help? thank you Martin Bibby
JA: What happened right before this popped up? What troubleshooting have you tried?
Customer: None-I don't know how to.
JA: Anything else you want the camera expert to know before I connect you?
Customer: None. I don't know how to.
Submitted: 6 months ago.
Category: Camera and Video
Expert:  Pete replied 6 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 6 months ago.

I haven't heard back from you yet - please reply and let me know if you still need assistance with this.

Customer: replied 6 months ago.
I am back on line
Customer: replied 6 months ago.
It is ten am on Sunday--the last time I looked it was past midnight, so i went to bed.
Expert:  Pete replied 6 months ago.

Hi Martin,

Thanks for replying back to me.

Is the MacBook connected to a power supply when you try to connect the camera?

Have you tried using different USB ports on the MacBook?

Is the camera turned on?

Have you tried using a different USB cord?

Customer: replied 6 months ago.
the power is connected, and the camera is turned on. There is only one USB port on my MacBook. The USB cord works perfectly with Photo, the recent Apple programme that updates iPhoto. Still, I will try the USB cord from an earlier Canon camera, and see if it works.Martin Bibby
Customer: replied 6 months ago.
Correction. I no longer have the old USB cord.
Expert:  Pete replied 6 months ago.

Ok, when you say "The USB cord works perfectly with Photo, the recent Apple programme that updates iPhoto" do you mean it updated iPhoto with photos from your Powershot G15 camera?

Customer: replied 6 months ago.
No. iPhoto has been replaced by a new application on new Macs. It is called Photo. It works the same way, however.But what is significant is that Photo had no trouble downloading photos from my camera, using the same USB cord. Ergo, it is not a problem with the cord, nor the camera. It must be something wrong with the Image Browser/Camera Window application. Should I delete them, and download a fresh version of Image Browser?
Expert:  Pete replied 6 months ago.

Yes you could try removing and reinstalling the latest version of the application again from the Canon website.