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Michael Hannigan
Michael Hannigan, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 11819
Experience:  25+ Years Experience in Computers and Electronics
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My camera died! New batteries put in! Local camera shop has

Customer Question

My camera died! New batteries put in! Local camera shop has no idea what the matter is!
JA: What's the exact make and model of the camera? And can you guesstimate how old it is?
Customer: Canon EOS digital Rebel xtiapproximately 7 years old
JA: What happened right before this popped up? What troubleshooting have you tried?
Customer: Worked ok last time I used it! Try to turn it on nothing happened thought it was battery. Got a new battery & charged it still dark nothing at all completely dark. Took to camera shop! They couldn't get it going either
JA: Anything else you want the camera expert to know before I connect you?
Customer: No thank you!
Submitted: 9 months ago.
Category: Camera and Video
Expert:  Michael Hannigan replied 9 months ago.

Hello. My name is Michael. I can help you with your question.

If you are absolutely certain that the new battery is good (if it was hanging around their shop for a long time, it might not be), I would suggest cleaning the battery contacts. To do that, I would recommend a chemical specifically used for that purpose. There is one called DeOxit that will clean the contacts, and not damage the camera. Here is a link to that.

Caig DeOxit

If this doesn't do the trick, then it would have to be something internal... but this problem is the most common, so I would definitely try it first.