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Michael Hannigan
Michael Hannigan, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 11736
Experience:  25+ Years Experience in Computers and Electronics
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MX 340 has stopped scanning. All was well yesterday, now I

Customer Question

MX 340 has stopped scanning.
JA: What's the make/model of your camera? How old is it?
Customer: All was well yesterday, now I get a message, first wait a while and then PC scan standby and then nothing
JA: What happened right before this popped up? What troubleshooting have you tried?
Customer: None
JA: Anything else you want the camera expert to know before I connect you?
Customer: This MX340 is not a camera, but is a printer that scans, copies, and faxes
Submitted: 8 months ago.
Category: Camera and Video
Expert:  Michael Hannigan replied 8 months ago.

Hello. My name is Michael. I can help you with your question.

Expert:  Michael Hannigan replied 8 months ago.

I understand you are having a problem with your scanner.

To start, please unplug the scanner and turn off the computer. Then turn the computer back on. Once it is on, plug the scanner in and connect to the computer.

See if that makes a difference. If not, let me know and we can go from there.

You may have to re-install the scanning software, and I can give you a link to that if a restart doesn't help.