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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5019
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
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I have a mx450 all in one. All of a sudden the scanner

Customer Question

i have a mx450 all in one. All of a sudden the scanner function is not working properly I just put something in there and it doesn't really do anything how can I get help with this
JA: What's the make/model of your camera? How old is it?
Customer: It's not a camera it's a printer scanner MX 450 probably maybe a year and a half what you years old scanner has worked up until recently two days ago I needed to scan something and I noticed it wasn't performing
JA: What happened right before this popped up? What troubleshooting have you tried?
Customer: I haven't done any troubleshooting yet I haven't come across this problem before with this printer I believe all the drivers were installed by bullet cause it worked I'm not sure where to go from here
JA: Anything else you want the camera expert to know before I connect you?
Customer: Once again I will say it's not a camera it's a printer MX 450 it's not scanning all of a sudden
Submitted: 8 months ago.
Category: Camera and Video
Expert:  Jason Jones replied 8 months ago.


I am the person that will be helping you today. May I ask how the scanner is connected to your system? (usb, wifi, network, etc)

I look forward to your response.

Thank you,