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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5018
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
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We have Coolpix L32 and the USB cord but are unable to

Customer Question

We have Coolpix L32 and the USB cord but are unable to download to either our Desktop Dell and HP Laptop computers. I set the camera to one of the pictures, connect the USB cord to any computer and the picture blacks out and the computer does nothing. Is a program needed to install in the computer.
JA: What's the exact make and model of the camera? And can you guesstimate how old it is?
Customer: A Coolpix L32 perhaps two years old.
JA: What happened right before this popped up? What troubleshooting have you tried?
Customer: Just connecting the camera to any computer. The USB cord has always worked well connecting to our little HP Printer for 4 X 6 photos, but never to any computer.
JA: Anything else you want the camera expert to know before I connect you?
Customer: No
Submitted: 8 months ago.
Category: Camera and Video
Expert:  Dan replied 8 months ago.

Hello and welcome to JustAnswer, I look forward to assisting you today. Feel free to disregard the Premium Service Offer for Remote Support. That is an automated popup initiated by the web site. Do you have the camera turned off before connecting it to the computer?