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Russell H.
Russell H., Service Tech
Category: Camera and Video
Satisfied Customers: 10792
Experience:  8+ years of professional experience
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I have a Canon EOS Rebel XSi and I would like to ask 2

Customer Question

Hi! I have a Canon EOS Rebel XSi and I would like to ask 2 questions:
JA: What's the make/model of your camera? How old is it?
Customer: EOS 450 D and it is about 6 years old.
JA: What happened right before this popped up? What troubleshooting have you tried?
Customer: I didn't say anything popped up?
JA: Anything else you want the camera expert to know before I connect you?
Customer: I want to know how to clean the interior glass where the lens connects. And i want to know how to resolve an exposure issue.
Submitted: 8 months ago.
Category: Camera and Video
Customer: replied 8 months ago.
1. How do I perform maintenance on the camera to clean it where the lens connects? 2. My photos are appearing over-exposed, where they are washed out and the true depth of color is not coming thru. How can I correct this?
Expert:  Russell H. replied 8 months ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

If you mean 'where the lens connects', the inner glass surface of your lens assembly, then clean that carefully so as not to scratch the sensitive fine optical glass... with a camel-hair brush, ideally, where dust is concerned.

Where dirt more than dust that can be brushed away is concerned... please describe it, and I will instruct you how to proceed, as appropriate.

As for overexposure... Try changing the white balance setting, or cancelling / erasing all White Balance settings on your very configurable Canon DSLR camera.

(The one sure way of doing this is to Settings Reset the camera... that puts all settings back to factory default. Let me know if you would like to try this, and I will get you instructions that will work on your camera model.)

If this answers your question, please rate my answer. A five-star rating would be appreciated!

If you need more info, or have any comments, use Reply To Expert to respond.

Thanks.