How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Dan Your Own Question
Dan, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 1880
Experience:  25 Years CCTV, CATV, and SMATV setup and installation.
Type Your Camera and Video Question Here...
Dan is online now
A new question is answered every 9 seconds

I have an ELPH100HS. The lens is out and the camera is shut

Customer Question

I have an ELPH100HS. The lens is out and the camera is shut down - will not re-start.
JA: What's the exact make and model of the camera? And can you guesstimate how old it is?
Customer: ELPH 100 HS (PC 1588) approximately 4 years old. When I try to start it there is a hum then a click and I get a lens error message.
JA: What happened right before this popped up? What troubleshooting have you tried?
Customer: Nothing that I know of. A friend said the battery might be too weak so I did get a new battery to try that - still no luck.
JA: Anything else you want the camera expert to know before I connect you?
Customer: no
Submitted: 8 months ago.
Category: Camera and Video
Expert:  Dan replied 8 months ago.

Hello and thank you for your question. I look forward to assisting you today. Your lens barrel may be misaligned? Place the camera on a hard surface lens up. Power the camera on and very gently try rocking the lens side to side while pushing it back into the camera body. Let me know how that goes.

Customer: replied 8 months ago.
Nothing. Lens moved slightly side to side but did not go back in.
Expert:  Dan replied 8 months ago.

You may need to cycle it several times for this to work. There may also be some debris inside the barrel that can be blown out with a can of compressed air.

Customer: replied 8 months ago.
nothing still - don't have compressed air.
Expert:  Dan replied 8 months ago.

Press and hold the shutter button while powering it on and off several times to see if that will free the lens. If that doesn't do it then the problem may be due to the control circuit of the lens and something you will not be able to resolve yourself.

Customer: replied 8 months ago.
no luck - looks like bad news
Expert:  Dan replied 8 months ago.

Unfortunately it does happen. You may still be able to clear it by blowing it out but I wouldn't waste a lot of time or dollars trying to repair it.

Related Camera and Video Questions