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I have an ELPH100HS. The lens is out and the camera is shut

Customer Question
down - will not re-start. JA...
I have an ELPH100HS. The lens is out and the camera is shut down - will not re-start.
JA: What's the exact make and model of the camera? And can you guesstimate how old it is?
Customer: ELPH 100 HS (PC 1588) approximately 4 years old. When I try to start it there is a hum then a click and I get a lens error message.
JA: What happened right before this popped up? What troubleshooting have you tried?
Customer: Nothing that I know of. A friend said the battery might be too weak so I did get a new battery to try that - still no luck.
JA: Anything else you want the camera expert to know before I connect you?
Customer: no
Submitted: 12 months ago.Category: Camera and Video
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Answered in 7 minutes by:
11/21/2016
Camera and Video Technician: Dan, Camera and Video Technician replied 12 months ago
Dan
Dan, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 2,076
Experience: 25 Years CCTV, CATV, and SMATV setup and installation.
Verified

Hello and thank you for your question. I look forward to assisting you today. Your lens barrel may be misaligned? Place the camera on a hard surface lens up. Power the camera on and very gently try rocking the lens side to side while pushing it back into the camera body. Let me know how that goes.

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Customer reply replied 12 months ago
Nothing. Lens moved slightly side to side but did not go back in.
Camera and Video Technician: Dan, Camera and Video Technician replied 12 months ago

You may need to cycle it several times for this to work. There may also be some debris inside the barrel that can be blown out with a can of compressed air.

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Customer reply replied 12 months ago
nothing still - don't have compressed air.
Camera and Video Technician: Dan, Camera and Video Technician replied 12 months ago

Press and hold the shutter button while powering it on and off several times to see if that will free the lens. If that doesn't do it then the problem may be due to the control circuit of the lens and something you will not be able to resolve yourself.

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Customer reply replied 12 months ago
no luck - looks like bad news
Camera and Video Technician: Dan, Camera and Video Technician replied 12 months ago

Unfortunately it does happen. You may still be able to clear it by blowing it out but I wouldn't waste a lot of time or dollars trying to repair it.

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Dan
Dan
Dan, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 2,076
2,076 Satisfied Customers
Experience: 25 Years CCTV, CATV, and SMATV setup and installation.

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