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Rick, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 1704
Experience:  25+ years experience as a camera and video technician.
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I am unable to download from EOS 7D using Photoshop CC 2017,

Customer Question

I am unable to download from EOS 7D using Photoshop CC 2017, I am getting a message "no valid files found". It works OK with EOS 5D Mk IV. Can you help?
Submitted: 9 months ago.
Category: Camera and Video
Expert:  Rick replied 9 months ago.

Hi. My name is*****'m a camera repair technician with almost 30 years in the business and I'll be glad to help you with your question today.

Was the card formatted in the 7D and do you have the latest updates and drivers for Photoshop?

Customer: replied 9 months ago.
As I said it downloads fine when using the Canon professional software.
Expert:  Rick replied 9 months ago.

That is unusual although I usually use a USB card reader and everything loads fine and, unless there is something electronically wrong with the camera, I have not heard of this happening before. I'm sure iy's a settings or software issue, I just can't help you on this one so I'll turn it back over to the forum.

Customer: replied 9 months ago.
Please refund the $42 thanks
Customer: replied 9 months ago.
Forget the referral it is taking a long time and it is not resolved, just refund the money.

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