How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Russell A. Your Own Question
Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5034
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
Type Your Camera and Video Question Here...
Russell A. is online now
A new question is answered every 9 seconds

Olympus e-500. takes pictures but computers won't recognise

Customer Question

olympus e-500 . takes pictures but computers won't recognise it . any computer i have tried so far
Submitted: 10 months ago.
Category: Camera and Video
Expert:  Russell H. replied 10 months ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

What needs to be found out in this sort of case, first of all, is: What 'File Type' are the pictures the E500 camera is currently taking?

If they are RAW, for instance, that might cause a problem.

Basically, on any Windows computer, right-click on the icon for one of the pictures. Select


Then, look on the General tab, for 'File Type'.... what is it?