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Pete
Pete, Electronic Engineer
Category: Camera and Video
Satisfied Customers: 18111
Experience:  Over 16 years of experience installing and repairing electronics.
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My G7 x ii fell on a rock and the little plastic parts that

Customer Question

My G7 x Mark ii fell on a rock and the little plastic parts that should cover the lens when retracted and move out of the way when open are broken. I can move them but they don't move themselves.
JA: What's the make/model of your camera? How old is it?
Customer: Canon PowerShot G7 X Mark ii. It is a few months old.
JA: What happened right before this popped up? What troubleshooting have you tried?
Customer: The camera fell face down on a smooth rock. I have tried turning the camera off and on, and trying to position the pieces with my finger, but no change.
JA: Anything else you want the camera expert to know before I connect you?
Customer: I just want to know how hard this is to fix, and how expensive.
Submitted: 11 months ago.
Category: Camera and Video
Expert:  Pete replied 11 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 11 months ago.

This is quite a difficult repair, as the camera will need to be disassembled completely to reach the shutters, which can then be restored to normal working functionality again by a camera repair tech.

A local camera repair tech will charge around $75-150 for this type of repair.

If you fill in the Canon online repair form you may get a free repair from Canon as the camera is still under warranty:

https://www.usa.canon.com/internet/portal/us/home/support/service-repair/repair?cm_sp=CSO-_-support/service-repair-_-Repair

If there are obvious signs of damage - scratches, etc then they may bill you a small cost.

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