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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5019
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
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I am running Windows 7, recently installed, on a dell tower

Customer Question

I am running Windows 7, recently installed, on a dell tower computer and have a Kodak easyshare C653 camera. I've downloaded the software from my easy share disc version 6.2 disc a number of times and when I try to download pictures from my camera an error message drivers were not successfully loaded.
JA: Just to clarify, what's the exact make and model of your machine?
Customer: I''ve used this computer for years and all ok, but just had hard drive replaced. It's a Dell tower
JA: What happened right before this popped up? What troubleshooting have you tried?
Customer: had hard drive replaced. Hasn't been able to download pictures since then
JA: Anything else you want the camera expert to know before I connect you?
Customer: my name is ken
Submitted: 8 months ago.
Category: Camera and Video
Expert:  Kris R replied 8 months ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kris R replied 8 months ago.

It seems to be a driver issue.

Is it defiantly Windows 7 and not Windows 10?