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Rusty, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5905
Experience:  Over 20 years electronics experience. Let my expertise help solve your problems.
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No i have hmx-w300 samsung hd camcorder camera and

Customer Question

no i have hmx-w300 samsung hd camcorder camera and downloaded software on my pc is not working properly. who would i contact?
JA: What's the exact make and model of the camera? And can you guesstimate how old it is?
Customer: samsung hmx-w300 two years old
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: not tried it yet have not purchased cable yet or tried to use card yet on tv
JA: How long has this been an issue? What happened right before this popped up?
Customer: i can play back videos but to view th
JA: Anything else you want the tv expert to know before I connect you?
Customer: pc goes mostly grey dots and locks up. the only thing i can do is close and re open i studio icon and look at files but edit and share nothing works
Submitted: 9 months ago.
Category: Camera and Video
Expert:  Rusty replied 9 months ago.

Hello, my name is***** to Justanswer! Give me just a few minutes to look up some specifics, I'm working on this now.

Expert:  Rusty replied 9 months ago.

That camera is only compatible with:

MS Windows 7, MS Windows Vista, MS Windows XP SP2

Click here, and go to the manuals and downloads page (scroll down). Download and install the firmware update. This may or may not work with Windows 10 or OS version 10.12.