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Wow, that ws quick. I have Canon 580xl sppedlight that

Customer Question
wow, that ws quick. I...
wow, that ws quick. I have Canon 580xl sppedlight that doesn't reset with full capabilities as a slave.
JA: What's the make/model of your camera? How old is it?
Customer: Canon 5d, and canon 5d mkiv. My other speedlights work fine on both. This particular light works but doesn't operate correctly in slave. I can serva as a master on camera flash but I need it to slave.
JA: What happened right before this popped up? What troubleshooting have you tried?
Customer: Don't know
JA: Anything else you want the camera expert to know before I connect you?
Customer: no
Submitted: 1 year ago.Category: Camera and Video
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Customer reply replied 1 year ago
It is actually a 580EX speedlight
Answered in 26 minutes by:
11/7/2016
Camera and Video Technician: Pete, Electronic Engineer replied 1 year ago
Pete
Pete, Electronic Engineer
Category: Camera and Video
Satisfied Customers: 18,320
Experience: Over 16 years of experience installing and repairing electronics.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Camera and Video Technician: Pete, Electronic Engineer replied 1 year ago

Approximately how old is the Speedlight?

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Camera and Video Technician: Pete, Electronic Engineer replied 1 year ago

What method are you using to set it?

1. Press and hold zoom for about 3 seconds to get into setting mode.
2. Rotate the wheel clockwise two notches to select SLAVE (flashing)
3. Don't forget to press the Set button.

Let me know if that works?

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Customer reply replied 1 year ago
The flash unit is about 8 years old. I have three and I use them with the ST-E2 speedlight transmitter. When this one would not communicate I was able to use it on camera as a master light to fire the others. The light is stuck on a setting that says ratio A:B. I should be able to set it as a slave in either the A or B group.
Customer reply replied 1 year ago
I tried using your instructions b/t/w. No difference.
I am under the impression I will need to send it to a repair facility. I was looking for one when I found the JustAnswer website.
Customer reply replied 1 year ago
Are you still working on this?
Customer reply replied 1 year ago
Please opt out
Camera and Video Technician: Pete, Electronic Engineer replied 1 year ago

Sorry for the delay, I was offline for a while. Are you looking for details of a repair facility?

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Customer reply replied 1 year ago
No, I can choose on myself. I wanted a remedy to the problem if one existed here. I have used Canon repair services before. Having used these lights for years I detected the problem without finding an answer in the manual. Apparently the only fix is as I suspected by returning the unit for repair.
Camera and Video Technician: Pete, Electronic Engineer replied 1 year ago

To remedy the problem yourself will require specialist equipment and training. Have you worked on or repaired Speedlights previously?

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Customer reply replied 1 year ago
No. I will send it to an authorized Canon repair facility
Camera and Video Technician: Pete, Electronic Engineer replied 1 year ago

Ok, let me know if you need anything else at all.

Best,

Pete.

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Pete
Pete
Pete, Electronic Engineer
Category: Camera and Video
Satisfied Customers: 18,320
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Experience: Over 16 years of experience installing and repairing electronics.

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