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Steve G.
Steve G., Engineer
Category: Camera and Video
Satisfied Customers: 17987
Experience:  30 years of photography experience and 10 years of camera repair. Own a D300S, D40 and P7000.
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Yeah, I got a Canon G20 for my birthday present in July and

Customer Question

Hi, yeah, I got a Canon G20 for my birthday present in July and just used it for the first time yesterday so now I want to download the footage into my PC. The manual says to use the supplied software but looking in my box I have all of the cords, the user's manual, etc but no disc or anything to download the software so I thought maybe it was available on line. It says in the manual that it's called VideoBrowser.
JA: What's the make/model of your camera? How old is it?
Customer: Canon Vixia HFG20. It's only a few months old.
JA: What happened right before this popped up? What troubleshooting have you tried?
Customer: Nothing, I was just reading a post on getting ImageBrowser, but mine says to use VideoBrowser so I thought maybe it was different.
JA: Anything else you want the camera expert to know before I connect you?
Customer: nope
Submitted: 9 months ago.
Category: Camera and Video
Expert:  Dan replied 9 months ago.

Hello and welcome to JustAnswer, I look forward to assisting you today. Feel free to disregard the Premium Service Offer. That is an automated popup initiated by the web site. You con go to this LINK and download your software. You can also insert the SD card from the camera directly into your PC provided you have a media port and copy the files directly.

Expert:  Steve G. replied 9 months ago.

Hello there and welcome to Just Answer. My name is ***** ***** I will be assisting you today. I am an engineer with over 30 years of electrical and electronic training, repair and installation experience. I will try and answer your question accurately and precisely so that we can get you on your way.

Upon completion of our chat, you will be asked to rate my service. Please understand that this is the only way I am ever compensated by this site. Please do not rate me until you are completely satisfied. It is in my best interest to completely fix your issue so that I may be compensated.

You will not be able to find the software online. There are updates but they need the original install.

You should be able to call Canon and ask for that however, you don't really need the software. The camera's SD card(s) can be read by any card reader/card slot in any laptop or computer. There are tons of better software solutions - free solutions that you can use to view and edit your movies. Windows Movie Maker is built right into Windows for example.

The number for Canon US is(###) ###-#### I'm positive that if you tell them what happened, they will send you the disc or maybe give you a one time download link via email.

Please let me know if you need the number for a different country. I'm not 100% sure of your location.

Best regards.