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Louie, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 12677
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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My lcd suddenly stopped working, Just got it today Kodak

Customer Question

My lcd suddenly stopped working
JA: What's the make/model of your camera? How old is it?
Customer: Just got it today Kodak Az651
JA: What happened right before this popped up? What troubleshooting have you tried?
Customer: tried to use a tripod i had. the lcd did no wrk when i had the tripod screwed in and has not worked since. i tried popping out the battery
JA: Anything else you want the camera expert to know before I connect you?
Customer: no
Submitted: 11 months ago.
Category: Camera and Video
Expert:  Louie replied 11 months ago.

Hi and welcome to the site, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.

Initially, have you tried removing the batteries for an extended period of time? ...and while still with no batteries, press any/all buttons? The idea is to help dissipate residual power.

And does the description of "...lcd suddenly stopped working..." mean that the screen is completely black or white or pixelated.

Customer: replied 11 months ago.
completely black,
no I did not leave the battery out
Expert:  Louie replied 11 months ago.

Can we try that please? ...for an extended period of time?

Customer: replied 11 months ago.
I just took the battery out, as I read your suggestion
Expert:  Louie replied 11 months ago.

...for an extended period of time; thanks.

This is the only easy user doable try as all others would be with the internal electronics.

Customer: replied 11 months ago.
if this doesn't work I will probably have to return the camera?
Expert:  Louie replied 11 months ago.

I'm afraid yes.

It could be as simple as a loose flex cable cable, backlighting or even re-alignment of the screen, any attempt to open it up even for a look-n-see / DIY (do-it-yourself) repair would void the warranty.

Claiming warranty replacement would be more to your advantage considering that the camera exhibits faults at this early stage of its use.

I realize that the above information may perhaps be not what was expected. Unfortunately, there is no quick-n-easy fix and neither is there a workaround; sorry for having to be the bearer of bad news.