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I bought a cybershot RX 10 MII that claims it has a 24 to

Customer Question
200 lens. Right now...
I bought a cybershot RX 10 MII that claims it has a 24 to 200 lens. Right now it zooms to about a 75 mm. Can you tell me how to make it zoom to 200mm?
JA: What's the make/model of your device? How old is it?
Customer: It is a Sony DSC-RX10 MII. I purchased it about a month ago.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: It has been going on since I purchased it. I took it to The Shutterbug Camera store in Portland and they said it was because of the way it was made. But I have an issue with that because Sony claims it will Zoom to 200mm. And I wonder how to make the camera do that. The markings on the lens says 200 when it fullly extended but compared to my other camera which has a 24 to 100 zooom . it doesn't come close to that.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: I just want to know how to unitize the camera to zoom to 200mm
Submitted: 1 year ago.Category: Camera and Video
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Answered in 3 hours by:
11/2/2016
Camera and Video Technician: Steve G., Engineer replied 1 year ago
Steve G.
Steve G., Engineer
Category: Camera and Video
Satisfied Customers: 17,987
Experience: 30 years of photography experience and 10 years of camera repair. Own a D300S, D40 and P7000.
Verified

Hello there and welcome to Just Answer. My name is ***** ***** I will be assisting you today. I am an engineer with over 30 years of electrical and electronic training, repair and installation experience. I will try and answer your question accurately and precisely so that we can get you on your way.

The lens has an optical zoom to 75mm. The remaining zoom up to 200mm is done digitally. The setting to turn this on is in the Custom Settings Menu. Look fo ZOOM SETTINGS and select Digital Zoom.

Please let me know if that fixes it.

Steve

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Customer reply replied 1 year ago
Hi Steve,
Thank you very much for your help with the zoom problem . Yahoo! that fixed it. You are the first person I talked to that knew what they were talking about.. I even asked the Sony rep who was at The Shutterbug when I wen there and he couldn't give me any help. It seems like digital zoom should have been the default setting.
Thanks again, Frank
Camera and Video Technician: Steve G., Engineer replied 1 year ago

Hi Frank, that's good to hear. I'm glad it is working for you.

Please take a second to rate the service you received from me using the stars (one through five).

It is important that I maintain a good rating here at Just Answer so that I may assist future customers.

Thanks so much.

Steve

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Ask Steve G. Your Own Question
Steve G.
Steve G.
Steve G., Engineer
Category: Camera and Video
Satisfied Customers: 17,987
17,987 Satisfied Customers
Experience: 30 years of photography experience and 10 years of camera repair. Own a D300S, D40 and P7000.

Steve G. is online now

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