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Ask Shahid Your Own Question
Shahid, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 10847
Experience:  I have been repairing electronic gear since 1993 as a qualified Sony tech
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What do I do with a Sony DSC-W800 Cyber-shot camera that

Customer Question

What do I do with a Sony DSC-W800 Cyber-shot camera that doesn't work and has not been used to my knowledge? b***@******.***
JA: What's the exact make and model of the camera? And can you guesstimate how old it is?
Customer: 2 -3 years
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I recently tried using it; it won't go past language selection, won't zoom, won,t respond to anything except on & off.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: No, that is all.
Submitted: 9 months ago.
Category: Camera and Video
Expert:  Shahid replied 9 months ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Shahid replied 9 months ago.

Do the navigation buttons (up, down, left, right) on camera work to select language?

Customer: replied 9 months ago.
Expert:  Shahid replied 9 months ago.

OK, have you pushed Enter button located in middle of navigation buttons after selecting language to move to next option?

Customer: replied 9 months ago.
Customer: replied 9 months ago.
Expert:  Shahid replied 9 months ago.

This is the only way to move forward, try to push enter button bit harder and if it still doesn't work then I'm afraid that button would be defective and camera became unable to use as the basic/ initial setting wizard must be completed to get the camera in normal mode.

Customer: replied 9 months ago.
Expert:  Shahid replied 9 months ago.

Sending it in for repair would cost more than new camera of same specs, however, I can provide you part number of control/ navigation buttons to search/ google it to get price info if you have plan to take apart camera and replace the control buttons.


Expert:  Shahid replied 9 months ago.


I just checked the related service manual of camera and it doesn't provide part number for control buttons set, I'm sorry about it. You would be better off with a new camera at this point. I hope these info will help. If you have any additional questions, feel free to ask. If you're satisfied, please rate me a 5-star at the top of your page.
Thank you.