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crash2199, Technician
Category: Camera and Video
Satisfied Customers: 20208
Experience:  10+ years
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I love my Panasonic Lumix camera. In fact this is my 3rd

Customer Question

I love my Panasonic Lumix camera. In fact this is my 3rd one! Unfortunately it was exposed to some moisture on a river trip this summer and is not working. When I turn it on it makes the beep and the lens comes out. But the screen is still black.The telephoto goes in and out just fine. Is it possible to repair it??? ****** ********@*****.***,
JA: What's the exact make and model of the camera? And can you guesstimate how old it is?
Customer: It is the DMC-ZS19. Possibly 4 years old?
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Since it got wet and I dried it out thoroughly. I have recharged the battery.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: Just that it makes all the sounds it should but the screen stays blank.
Submitted: 11 months ago.
Category: Camera and Video
Expert:  crash2199 replied 11 months ago.

Hi Liz,

Unfortunately, even though you dried it out to the best of your abilities, it has water damage and would require repair or replacement. The bad news is that the cost of repair for this type of issue would cost more than purchasing this same camera used from Amazon. If you love this camera, I would recommend buying it used from Amazon or eBay instead of repairing it so that you can save money.

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