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Michael, Technician
Category: Camera and Video
Satisfied Customers: 9568
Experience:  Over 25 years experience in the field of electronics repair, TV, VCR and computer repair.
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When I turn my WB750 on a message comes up saying the zoom

Customer Question

When I turn my WB750 on a message comes up saying the zoom did not work properly, turn the camera off and restart. But it will not restart, I turn it on the camera operates and the lens moves out, but then I can not retract it and it will not take pictures, I have fully charged the battery. Could it be that I need a nw battery, or what do you think
Submitted: 11 months ago.
Category: Camera and Video
Expert:  Michael replied 11 months ago.

Hi , I am Tech Michael an expert in this field and I will be assisting you today. I am a Master Technician that's dedicated to giving you the best Answer possible.

If you are new to the site, this is briefly how it works:

1. We may need some back and forth to exchange information (if needed) and there is no extra cost for replying.

2. I will give you the best possible Answer for your problem without the ability of actually being present with you.

The better you describe the problem, the quicker I can help ;-)

3. Remember to leave a Positive Rating ,it doesn't cost anything additional to rate kindly;-)

I am only credited for my time and expertise if you rate kindly.

This is a problem within the lens aperture, Sometimes these will jam due to dust, or dirt or if the cameras lens area has been bumped.

This is because there is a super tiny nylon gear on the motor that works the lens and focus system.

Its gears will fail and cause this issue.

Its not an expensive repair but its not a do it yourself project unless you are very mechanically inclined and have all the tools you would need for this. If you feel up to the challenge, I will help you all the way with this repair.

Just please let me know on that?

The best thing to do, is take this one to Best Buy or Sears for repair. They are honest, fair prices and they do an excellent job with regards ***** ***** work, I know I used to work for both shops as a service technician.

I know your camera well;-)

There is a lot to take apart to get to this little gear.

I wish I had better news for you on this, I really do.

In any case, I will stick with you until this is complete.

Please rate my service kindly.

Also it is the only way I am credited for my time and expertise with you.

Once you rate, I will be notified and will add your question to my priority list so you can reach me anytime until this problem is solved.

Then you can reach me by simply replying to this message anytime.

Thank you and have a great Saturday!


Tech Michael