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Pete, Electronic Engineer
Category: Camera and Video
Satisfied Customers: 18101
Experience:  Over 16 years of experience installing and repairing electronics.
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I just bought a Canon EOS 5Dsr. I cannon open my photos in

Customer Question

I just bought a Canon EOS 5Dsr. I cannon open my photos in either Lightroom 6 or my older version of Photoshop. The file name for the photos is different from my other Canon cameras. The new photos are much longer. The D5sr has file names like 313A2713.CR2. My older D5 and D7 have file names like IMG.3012.CR2. What is the solution?
Submitted: 12 months ago.
Category: Camera and Video
Expert:  Pete replied 12 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 12 months ago.

You will need to install a more recent RAW converter for the Canon 5D.

Have you tried Help > Update ?

Or check out Help > About plugin > Camera RAW ?

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