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Michael, Technician
Category: Camera and Video
Satisfied Customers: 9555
Experience:  Over 25 years experience in the field of electronics repair, TV, VCR and computer repair.
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Canon powershotELPH17015 I was at each and gust of wind blew

Customer Question

Canon powershotELPH17015 I was at b each and gust of wind blew sand up toward me. Since then shuttter on my camera will not work
JA: What's the exact make and model of the camera? And can you guesstimate how old it is?
Customer: two years old at most
JA: What happened right before this popped up? What troubleshooting have you tried?
Customer: I was just taking pictures at the beach when a gust of wind blew sand toward me and after that camera would not work
JA: Anything else you want the camera expert to know before I connect you?
Customer: no
Submitted: 9 months ago.
Category: Camera and Video
Expert:  Michael replied 9 months ago.

Hi, this one is a problem lol.

The sand has most likely gotten into the mechanical workings which are extremely fragile and tiny.In this case if you don't have camera repair experience its really best to let a shop do this for you. Best Buy and Sear both make these repair but they send it out to a shop, it can take up to two weeks for this service, but they are fair priced and honest, also they do excellent work!

Or if you have a local camera repair shop near you they can also do this. But for this fix, the entire camera needs to be dismantled and there are a lot of little parts likely to spring out of place when you open the case, not mention very delicate ribbon cables that most of the time break any way and they will be replaced by the shop.

Not a do it yourself repair Im afraid.

In any case, I will stick with you until this is complete.

Please rate my service kindly.

Also it is the only way I am credited for my time and expertise with you.

Once you rate, I will be notified and will add your question to my priority list so you can reach me anytime until this problem is solved.

Then you can reach me by simply replying to this message anytime.

Thank you and have a great day!


Tech Michael