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Richard, Technician
Category: Camera and Video
Satisfied Customers: 37548
Experience:  Extensive knowledge in a very wide range of subjects
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Hiya my camera has frozen on the playback screen It wont

Customer Question

hiya my camera has frozen on the playback screen It wont turn off
JA: What's the exact make and model of the camera? And can you guesstimate how old it is?
Customer: Panasonic DMC-TZ10 more than 5 years
JA: What happened right before this popped up? What troubleshooting have you tried?
Customer: I took a picture put it on playback mode, when i tried to change the setting to take another picture, realised the screen wasnt changing
JA: Anything else you want the camera expert to know before I connect you?
Customer: nope
Submitted: 11 months ago.
Category: Camera and Video
Expert:  Richard replied 11 months ago.

Hi there and welcome

Can you remove the battery please from thee camera

Wait 15 minutes, put the battery back in and try to turn it on and use it.

Tell me please if it now operates correctly

Thank you

Expert:  Richard replied 11 months ago.