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The Zoom on my camera is not opening or closing. It is a

Customer Question
The Zoom on my camera...
The Zoom on my camera is not opening or closing. It is a Samsung 12X
Submitted: 1 year ago.Category: Camera and Video
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Answered in 13 minutes by:
10/15/2016
Camera and Video Technician: Russell H., Service Tech replied 1 year ago
Russell H.
Russell H., Service Tech
Category: Camera and Video
Satisfied Customers: 11,739
Experience: 8+ years of professional experience
Verified

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

How old is the camera? in months or years since you bought it.

Has the camera been dropped or otherwise subjected to mechanical shock(s) in its lifetime?

Has the camera been operated in or subjected to, temperatures below 32 degrees F (freezing point) or above about 100 degrees F ?

Has it ever been subjected to a humidity higher than 85 % or gotten wet ?

Has the camera been operated in a gritty or sandy environment, such as a beach, a seaside, a construction site, or the like?

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Customer reply replied 1 year ago
The camera is 3-4yrs old, more likely 3yrs. I dropped the camera 2 weeks ago & think it might have hit a cement block.
Camera and Video Technician: Russell H., Service Tech replied 1 year ago

That's bound to damage camera function - if not immediately (oddly enough, that's how I've found it to be, the camera keeps on working but by and by...) then later it fails.

How old is the battery you are using in the camera?

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Customer reply replied 1 year ago
The battery is good, charges well.
Camera and Video Technician: Russell H., Service Tech replied 1 year ago

How old is the battery, though?

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Customer reply replied 1 year ago
Is this something I should just bring in to a camera shop &not have to pay twice?
Camera and Video Technician: Russell H., Service Tech replied 1 year ago

I'm sorry, I seem to be making no headway with this case. My approach may perhaps be bettered by another Expert here, so I have Opted Out, opening the case to other Experts in this category. Thanks for your patience meanwhile.

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Camera and Video Technician: Neil, Camera and Video Technician replied 1 year ago
Neil
Neil, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 3,777
Experience: NZCE Electronics and Computing
Verified

Hi

Did you still want help with this?

There are some things you can try, it may not be economically repairable in a shop but there are some things you can try first...

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Russell A.
Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5,067
5,067 Satisfied Customers
Experience: 30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.

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Russell A.

Russell A.

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30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.

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12 Yrs Exp. Video, CCTV. If you need to see what's happening I'm your guy.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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