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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5019
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
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My camera is not downloading yto my computer, canon

Customer Question

My camera is not downloading yto my computer
JA: What's the exact make and model of the camera? And can you guesstimate how old it is?
Customer: canon [powershot a 580 several years old
JA: What happened right before this popped up? What troubleshooting have you tried?
Customer: dont really know where to start. Normally ZI just plug it into the computer and it goes
JA: Anything else you want the camera expert to know before I connect you?
Customer: nothing else
Submitted: 9 months ago.
Category: Camera and Video
Expert:  Shahid replied 9 months ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Shahid replied 9 months ago.

- Was the camera working fine on same computer and recently doesn't work any more?

- Have you tried to plug the camera USB cable into different USB port of computer?


Customer: replied 9 months ago.
I tried a different usb port
Customer: replied 9 months ago.
Not for another $25.00. Just forget it, I will go buy a new camera first
Expert:  Shahid replied 9 months ago.

OK, is there another computer nearby to connect the camera into?

This way we will test the camera to see if it works fine.

Customer: replied 9 months ago.
Nope, only computer in the house
Expert:  Shahid replied 9 months ago.

Please note that I am an independent technician who depends on your positive rating to get paid by this website.
I have no control over the phone (or other) offers , these are sent by the website ,not by me but let me know if you`d rather do this on the phone.
Have you tried to reboot the computer and try again to connect the camera into?

Customer: replied 9 months ago.
Not satisfied, please refund my 5.00
Expert:  Shahid replied 9 months ago.

Contact customer serivce at given link/ number.
Call USA:(###) ###-####br />United Kingdom - 0***-***-****
Ireland - 1800-760-906