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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5028
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
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I have an Error message on my camera. It states Err 99. I

Customer Question

I have an Error message on my camera. It states Err 99.
JA: Just to clarify, what's the exact make and model of your machine?
Customer: I have a Canon Rebel XS EOS
JA: What happened right before this popped up? What troubleshooting have you tried?
Customer: Shooting is not possible, Turn the power switch to Off and On again or re-install the battery. I have re-installed the battery and was able to take one photo. Then when taking another photo this message again reappeared.
JA: Anything else you want the camera expert to know before I connect you?
Customer: No
Submitted: 10 months ago.
Category: Camera and Video
Expert:  Dan replied 10 months ago.

Hello and thank you for your question. I look forward to assisting you today. There are several things you will need to try but this may very well be related to the lens. Remove the lens and carefully clean the gold contacts with a pencil eraser. Be very careful not to get any dust down inside of the camera. Re-attach the lens and try the camera then let me know please.