How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Russell A. Your Own Question
Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5028
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
Type Your Camera and Video Question Here...
Russell A. is online now
A new question is answered every 9 seconds

My Canon PowerShot G9 is no longer recognized by my Windows

Customer Question

My Canon PowerShot G9 is no longer recognized by my Windows 10 PC after an OS update. The camera is seen and listed in the Device Manager under Other Devices. The properties screen for the device says the driver is unavailable.
I have been using the camera successfully with this PC for quite a while. This is a new occurence. Any ideas on how to fix it?
Submitted: 10 months ago.
Category: Camera and Video
Expert:  Pete replied 10 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 10 months ago.

Bill, have you checked if the camera is recognized on other computers ok?

Can you also check if your computer can recognize any other cameras?

Customer: replied 10 months ago.
When I connect the camera via USB to the PC and switch it on in playback mode, the camera shows up in Device Manager under Other Devices and when I check the properties window of that device, it says that the driver is not installed. If I look under settings -> devices, the camera is listed with a message that a driver is not available. I've been in touch with Canon and they insist that a driver is not required and that they don't have one.I had a similar problem recently with my iPhone. When I connect the iPhone to the USB port of the PC, the PC chimes twice. After recent OS updates on both the iPhone and the PC, the iPhone only chimed once when connected and I was not shown in Device Manager. I fixed this by logging into the phone before connecting the cable. If I log in first and connect, the PC chimes twice and the iphone shows up correctly in Device Manager under Portable Devices and I can download images just fine.Canon told me to turn the camera off before connecting then turn it on in Playback mode. I've tried it both ways and neither mode works.I've tried to attach image files of what I'm seeing