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Dan, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 2016
Experience:  25 Years CCTV, CATV, and SMATV setup and installation.
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Coolpix3600 - USB device not recognized for photo download,

Customer Question

coolpix3600 - USB device not recognized for photo download
JA: What's the make/model of your camera? How old is it?
Customer: Nikon Coolpix S3600 - 3years old
JA: What happened right before this popped up? What troubleshooting have you tried?
Customer: Attached USB cable to computer and malfunction message popped up - redownloaded ViewN2 disc
JA: Anything else you want the camera expert to know before I connect you?
Customer: is this common problem and is there a fix - thanks
Submitted: 1 year ago.
Category: Camera and Video
Expert:  Dan replied 1 year ago.

Hello and thank you for your question. I look forward to assisting you today. Can you tell me please what version of Windows you are using?

Expert:  Dan replied 1 year ago.

This may be due to Windows updates or a bad cable. Depending on the type of computer you have, you can try removing the memory card from the camera and insert it directly into the computer. You can then copy the photos directly from the card to any folder on the computer.