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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5034
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
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I have a photosmart A 646 and when I put in a new ink

Customer Question

I have a photosmart A 646 and when I put in a new ink cartridge it will not print
JA: What's the make/model of your camera? How old is it?
Customer: It is about 2 years it is a printer
JA: What happened right before this popped up? What troubleshooting have you tried?
Customer: I turn it off and retried it
JA: Anything else you want the camera expert to know before I connect you?
Customer: it is a printer
Submitted: 11 months ago.
Category: Camera and Video
Customer: replied 11 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Nathan replied 11 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 11 months ago.

Are you getting an error message?
Is it outputting blank pages?

Customer: replied 11 months ago.
I need this all cancelled from my credit card
Expert:  Nathan replied 11 months ago.

I'm an independent tech on my own personal time here trying to help you.

You've paid your fee to the site, not to me. If you'd like me to help you under the fee you've already paid, please reply back here with the requested details.

I have no access to any account matters, that is on the help page.

Customer: replied 11 months ago.
how do I get to the help page
Expert:  Nathan replied 11 months ago.

There is a link at the top of this page.