How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Pete Your Own Question
Pete, Electronic Engineer
Category: Camera and Video
Satisfied Customers: 18137
Experience:  Over 16 years of experience installing and repairing electronics.
Type Your Camera and Video Question Here...
Pete is online now
A new question is answered every 9 seconds

Trying to edit pictures in ViewNX2, taken with a P520.

Customer Question

Trying to edit pictures in ViewNX2, taken with a P520. Images show in the slideshow across the bottom of the screen, but when selected, show in the main edit screen for a second, then turn solid white.
JA: What's the make/model of your device? How old is it?
Customer: Coolpix P520, maybe 4 years old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: For a few months, don't really know where to start troubleshooting.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: No
Submitted: 1 year ago.
Category: Camera and Video
Expert:  Pete replied 1 year ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 1 year ago.

What operating system does your computer use?

What version of ViewNX2 are you using?

Try downloading the latest version Ver. 2.10.3 from the Nikon website and let me know if it works ok:

Customer: replied 1 year ago.
Pete,Thanks for the attempt. I downloaded the upgrade and there is no change; the problem persists.Bill
Expert:  Pete replied 1 year ago.

Have you tried using any other editing software?

Would you like remote assistance with this?