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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5028
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
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My Canon 430 EXII flash has the pilot lit and when I push

Customer Question

My Canon 430 EXII flash has the pilot lit and when I push the pilot lit the flash goes off, but it won't work on the camera with all settings correct on the camera
Submitted: 10 months ago.
Category: Camera and Video
Expert:  Russell H. replied 10 months ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

I think I can guide you to a solution to the problem, troubling as it may seem.

Some questions about the problem:

- how old is the camera in question, please?

- and, when did the flash last work OK?

- and, is it an add-on flash unit, or is it a pop-up or built-in flash unit ?