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Ask Mike the Mac Medic Your Own Question
Mike the Mac Medic
Mike the Mac Medic, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 8997
Experience:  Amateur photographer since I had my own darkroom at age 12.
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Can't open canonmsc, canon 6D, none, no

Customer Question

can't open canonmsc
JA: What's the make/model of your camera? How old is it?
Customer: canon 6D
JA: What happened right before this popped up? What troubleshooting have you tried?
Customer: none
JA: Anything else you want the camera expert to know before I connect you?
Customer: no
Submitted: 1 year ago.
Category: Camera and Video
Expert:  Mike the Mac Medic replied 1 year ago.

Hi, welcome to justanswer.com! My name is Mike.

I am going over your question and will be with you shortly.

Customer: replied 1 year ago.
Ok
Expert:  Mike the Mac Medic replied 1 year ago.

What do you mean by "can't open canonmsc"? Is this on the camera or the computer?

Customer: replied 1 year ago.
8GB SanDisk, would not respond in camera
Expert:  Mike the Mac Medic replied 1 year ago.

Did you try reformatting the card in the camera?

Customer: replied 1 year ago.
Computer
Expert:  Mike the Mac Medic replied 1 year ago.

You have to format the card in the camera not on your computer.

Customer: replied 1 year ago.
Not formatting trying to tead
Customer: replied 1 year ago.
Read
Customer: replied 1 year ago.
You think it is empty
Expert:  Mike the Mac Medic replied 1 year ago.

So you can't read the card on your computer? Are you using a USB card reader or just plugging the camera in?

Customer: replied 1 year ago.
Trying to read card on computer will not work in camera. If I formatt I will loose everything?
Customer: replied 1 year ago.
Only getting Canonmsc on computer will not open
Expert:  Mike the Mac Medic replied 1 year ago.

Are you using a USB card reader or just plugging the camera in?!! Yes formatting it loses everything.

Customer: replied 1 year ago.
plugging into card reader on MacBook
Expert:  Mike the Mac Medic replied 1 year ago.

I can remote connect and help you. Did you format this card in the camera before you used it?

Expert:  Mike the Mac Medic replied 1 year ago.

Do you still want help with that?