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Pete
Pete, Electronic Engineer
Category: Camera and Video
Satisfied Customers: 17931
Experience:  Over 16 years of experience installing and repairing electronics.
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I took concert videos with Ricoh Theta S and they went to

Customer Question

I took concert videos with Ricoh Theta S and they went to Photos and now they won't open in the app. This is very discouraging.
Submitted: 12 months ago.
Category: Camera and Video
Expert:  Pete replied 12 months ago.
Hi,
My name is***** will try my best to help you with your question.
What file format are the videos in?
Have you tried transferring to a computer and viewing there?--------------------
Your satisfaction is my priority;
Kindly take a moment to rate my service 5 stars at the top of your question page so I am rewarded for my time; tips appreciated :)
You can always reply back at any time if you need any further assistance at all.
Pete.
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Customer: replied 12 months ago.
They were sent to Photos/MacBook 10.11.6
When I get info in Photos, it says that they are MP4; however, when I copy onto desk top and try to open using Ricoh Theta S App for Mac, it say that they are M4V format.
Expert:  Pete replied 12 months ago.

Can you confirm the file extension that is showing on the Mac?

Customer: replied 12 months ago.
I referenced that above: They were sent to Photos/MacBook 10.11.6
When I get info in Photos, it says that they are MP4; however, when I copy onto desk top and try to open using Ricoh Theta S App for Mac, it say that they are M4V format.