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Russell H.
Russell H., Service Tech
Category: Camera and Video
Satisfied Customers: 10804
Experience:  8+ years of professional experience
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I have a Eso Rebel T5 and when I take pictures in auto

Customer Question

I have a Eso Rebel T5 and when I take pictures in auto setting they do not appear on my card or display as having taken them. What id wrong did I change a setting that is causing the problem?
JA: What's the make/model of your camera? How old is it?
Customer: About 2-3 yrs od Canon ESO REbel T5i
JA: What happened right before this popped up? What troubleshooting have you tried?
Customer: I have tried changing settings. The pictures show up if I shot manual but not when it is on A+ mode. Auto
JA: Anything else you want the camera expert to know before I connect you?
Customer: no
Submitted: 10 months ago.
Category: Camera and Video
Expert:  Russell H. replied 10 months ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

Is the mode in which pictures do not show up

A+

or is it A, or AUTO, or another mode?

Customer: replied 10 months ago.
A+ is the mode they do not show up once taken in the display
Expert:  Russell H. replied 10 months ago.

OK. When in Manual mode, are photos being stored onto the memory card? can you Review them, as being present there?

If so, are the 'missing' photos in Auto mode showing up there, too? on the memory card, in Review mode ?

Customer: replied 10 months ago.
They show up if I take the pictures in manual mode - they show upon the memory card and on the review display but they do not show up on the memory card or review display when taken in A+ mode
Customer: replied 10 months ago.
Are you still there?
Expert:  Russell H. replied 10 months ago.

Yes, I am here.

Expert:  Russell H. replied 10 months ago.

I would advise you to do a Factory Settings Reset on your Canon EOS Rebel camera. That might joggle settings back into place so that Auto / A+ mode works normally again.

If you need instructions on how to do so, let me know, please. Thanks.

Customer: replied 10 months ago.
I need instructions
Expert:  Russell H. replied 10 months ago.

OK. I'm preparing them...

Expert:  Russell H. replied 10 months ago.

Press MENU, and then use arrow keys to select 'tools' Tab 3

Select CLEAR SETTINGS

Select CLEAR ALL CAMERA SETTINGS

Select OK to confirm.

(And you may have to press FUNC/SET or similar, to confirm the OK.)

Photos won't be erased, but all White Balance settings and similar profiles that you have stored on the camera will be erased.

Let me know what the result is, please. Thanks.

Customer: replied 10 months ago.
I do not see clear settings in any of the tabs I think I will take the camera to the store where I bought it for hands on help. thank you any way.
Expert:  Russell H. replied 10 months ago.

There should be a tab with tools or a wrench, when you press MENU.

Then, there should be a tab like that with '3' next to the wrench or tools.

Select that tab.

Scroll down. Scroll all the way down. The RESET or CLEAR SETTINGS option, is usually at the very bottom of the menu.

Customer: replied 10 months ago.
it is not there
Expert:  Russell H. replied 10 months ago.

Then I have failed and I apologize.

What option is at the very bottom of the Tools-3 menu, when you use the down-arrow over and over again?

Customer: replied 10 months ago.
Gps device settings
Expert:  Russell H. replied 10 months ago.

Give me a few minutes, please - I have to check on this.

Customer: replied 10 months ago.
ok will do
Expert:  Russell H. replied 10 months ago.

Here's an illustration of the tab to select, and the location of the CLEAR SETTINGS:

Customer: replied 10 months ago.
Nope it is not there I will have to take it to the store and show it to someone. thanks
Expert:  Russell H. replied 10 months ago.

I'm surprised. That was straight from Canon's manual for the EOS Rebel T5 camera.

Perhaps you have a different camera model? but take it to the store by all means. They will know what to do.

Thank you for following the process.

If you think my work was worthy of a favorable rating, please rate my answer. (Five stars would be appreciated!)

Good luck with the camera.