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Russell H.
Russell H., Service Tech
Category: Camera and Video
Satisfied Customers: 10777
Experience:  8+ years of professional experience
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I have a EOS 70D and was using a few weeks ago at a football

Customer Question

I have a EOS 70D and was using a few weeks ago at a football game. After using it in video mode and switching the wifi off it locked up and or LCD screen stopped working. The LCD screen will not come on now, and it acts like its going to take a picture but it will only focus but won't take the picture.
JA: What's the make/model of your camera? How old is it?
Customer: E0S 70D (not sure if that is the model or not) Maybe 5 years old.
JA: What happened right before this popped up? What troubleshooting have you tried?
Customer: I had switched it over to video mode, but it said to turn off the wifi, I did then I think I was able to video a little with it. I can't remember if it ever went back in to picture mode or not.
JA: Anything else you want the camera expert to know before I connect you?
Customer: I have tried the on off switch while pushing the info button and have switched the memory card and made sure the battery was fully charged
Submitted: 10 months ago.
Category: Camera and Video
Expert:  Russell H. replied 10 months ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

Try removing the batteries, and leaving the camera on a (dry, non-humid, non-dusty) shelf for overnight. Then put the batteries back in and try the camera again.

Then try cleaning the terminals in the battery compartment, after removing the batteries, first by rubbing off with a fresh pencil eraser, then by wiping the terminals off with cotton swabs moistened in rubbing alcohol, then letting them dry off for 5+ minutes with the battery compartment door open, then try turning the camera On again.

How long has the battery or batteries in the camera been in-use? If over a year, then you might possibly have a battery/batteries that are getting weak. Rechargeable batteries do get weaker with time, and eventually fail to deliver enough power to start up a device like a digital camera; they then need replacing. The replacement battery needs to be charged up for 6+ hours before its first use, owing to its having been on a shelf for a considerable time.

How old is the camera? in months or years since you bought it.

Has the camera been dropped or otherwise subjected to mechanical shock(s) in its lifetime?

Has the camera been operated in or subjected to, temperatures below 32 degrees F (freezing point) or above about 100 degrees F ?

Has it ever been subjected to a humidity higher than 85 % or gotten wet ?

Has the camera been operated in a gritty or sandy environment, such as a beach, a seaside, a construction site, or the like?

Customer: replied 10 months ago.
the camera was used at the beach but in early august and has been used on occasion since then and has been fine. It also worked at the football game, until it was switched to and from video feed and or I turned the wifi function off by using the menu on the LCD. The camera battery is saying fully charged, which I know might not be the case.I feel like it's the LCD screen that is the problem, since it seems to be the only thing not working correctly, and I even looked on how to reset the settings on the camera with out using the LCD.I will try cleaning the camera compartment now. I did read about cleaning the LCD sensor, but I am not sure where that is.
Expert:  Russell H. replied 10 months ago.

How old is the camera, please?

Cleaning the battery terminals *might* help, but it is not very likely, for this sort of problem.

The LCD sensor isn't the problem, if the screen is utterly blank or dark.

Customer: replied 10 months ago.
screen is blank and not trying to come on at all when the camera is turned on. The camera is probably was ordered in 2014
Expert:  Russell H. replied 10 months ago.

Then it is not covered by warranty.

Try removing the battery and leaving it Off overnight. It has a small chance of fixing the problem.

Customer: replied 10 months ago.
The camera did give me an error # the other day then it stopped, it just popped up again Err 80
Expert:  Russell H. replied 10 months ago.

Is the screen showing that error? if so, that's a fairly good sign.

Customer: replied 10 months ago.
The little screen on the top of the camera. The big screen on the back is the one I a
m calling the LCD, which it might not be,
Expert:  Russell H. replied 10 months ago.

OK, the viewfinder.

Err 80 is electrical control or image malfunction.

Customer: replied 10 months ago.
K any quick fixes?
Expert:  Russell H. replied 10 months ago.

No, unfortunately.

Customer: replied 10 months ago.
I do have a different memory card in, thought that might be the problem.
Customer: replied 10 months ago.
I need to take it in to be serviced?
Expert:  Russell H. replied 10 months ago.

Possibly. But leaving the battery out overnight won't take much time away, and will allow you to be sure it needs servicing tomorrow.

You can call 1-800-OK-CANON to try to arrange sending it off for service to Canon.

Or, you could let me know your locale, by zip code, or by town/city and state, and I can get listings for nearby camera shops qualified to service a good Canon DSLR.

If this answers your question, please rate my answer. A five-star rating would be appreciated!

If you need more info, or have any comments, use Reply To Expert to respond.

Thanks.

Customer: replied 10 months ago.
I would like to see if there are any places to service in Texas - 79556 area
Expert:  Russell H. replied 10 months ago.

OK... I'm researching and will post again in some minutes...

Expert:  Russell H. replied 10 months ago.

Abilene TX has these:

Bill's Camera Shop  

Camera Repair Shop

Address: 4301 S 5th St,

Abilene, TX 79605

Phone(###) ###-####/p>

and

Cardinal Camera Services  

Address:*****

Abilene, TX 79602

Phone(###) ###-####/p>

There does not seem to be anything nearer.

If these two cannot help, let me know, and I will find other listings.

If this answers your question, please rate my answer. A five-star rating would be appreciated!

If you need more info, or have any comments, use Reply To Expert to respond.

Thanks.

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