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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5027
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
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PIX model # 52013346 and I can't download photos from the

Customer Question

PIX model # 52013346 and I can't download photos from the camera to my windows 10 computer. I have downloaded before I got windows 10 but now, I can't get it to work.
JA: What's the exact make and model of the camera? And can you guesstimate how old it is?
Customer: COOLPIX Model # 520 13346
JA: What happened right before this popped up? What troubleshooting have you tried?
Customer: NONE, I don't know what to do. I have put in new batteries and have taken several photos which I want to download.
JA: Anything else you want the camera expert to know before I connect you?
Customer: no.
Submitted: 11 months ago.
Category: Camera and Video
Expert:  Viet - Camera Tech replied 11 months ago.


I'm sorry about the issue. Is it the Coolpix model P520?

What's the model of your Windows 10 computer? Is it a desktop or laptop?

With the camera powered on and connected to the computer, does it show anything on the camera's screen? Does it show the camera device in File Explorer (This PC) on the computer's screen?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

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