How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Russell A. Your Own Question
Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5051
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
Type Your Camera and Video Question Here...
Russell A. is online now
A new question is answered every 9 seconds

My battery was very low and when I try to use it it stuck in

Customer Question

My battery was very low and when I try to use it it stuck in zoom; I refreshed the battery but it stays in zoom and won't work. I own a DMC ZS50.
Submitted: 1 year ago.
Category: Camera and Video
Expert:  Russell H. replied 1 year ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

When you refreshed the battery, what exactly did you do?

I also need to ask a few other questions about the camera, please:

How old is the camera? in months or years since you bought it.

Has the camera been dropped or otherwise subjected to mechanical shock(s) in its lifetime?

Has the camera been operated in or subjected to, temperatures below 32 degrees F (freezing point) or above about 100 degrees F ?

Has it ever been subjected to a humidity higher than 85 % or gotten wet ?

Has the camera been operated in a gritty or sandy environment, such as a beach, a seaside, a construction site, or the like?

Customer: replied 1 year ago.
It was stuck in a zoom position, I eventually tried all the buttons. It is 7-9 months old. Not dropped; not operated in any extreme weather; not operated at the beach.
Expert:  Russell H. replied 1 year ago.

OK, I see, and I'm glad to hear it has been well-treated.

Was the battery that has been used in it so far, a new battery when the camera was new? or is it older, perhaps?

Customer: replied 1 year ago.
I have spare batteries and when I replace with another battery, it still doesn't work.
Expert:  Russell H. replied 1 year ago.

Be sure that any battery you use in the camera is, if new, charged up for 6+ hours on the charger (regardless of charger reading) before you try using it in the camera for the first time.

Try cleaning the terminals in the battery compartment, after removing the batteries, first by rubbing off with a fresh pencil eraser, then by wiping the terminals off with cotton swabs moistened in rubbing alcohol, then letting them dry off for 5+ minutes with the battery compartment door open, then try turning the camera On again.

Customer: replied 1 year ago.
I cannot clean with an erasure but wit h alcohol same results.
Expert:  Russell H. replied 1 year ago.

Then you may well have a defective camera, unfortunately.

One last suggestion:

Try removing the batteries, and leaving the camera on a (dry, non-humid, non-dusty) shelf for overnight. Then put the batteries back in and try the camera again.

After that... if that fails... I will have a few more suggestions. Or, you could just let me explain my thoughts as to the probable eventual things to do for this camera, now. If you wish... let me know.

Customer: replied 1 year ago.
I'll try the battery overnight; after that, I don't know what.
Expert:  Russell H. replied 1 year ago.

If that fails... I will have a few more suggestions.

Get back to me when you know how it has turned out, tomorrow, please.


(PS: This is where you can rejoin the case:

- the page devoted to your case.)