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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 5027
Experience:  30 years of experience as a TV station technician gives me a unique understanding of technical equipment issues.
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I am having trouble with my camera, not my printer. I have

Customer Question

I am having trouble with my camera, not my printer. I have some pictures that I took with my canon Power Shot SX50. I can't open the pictures from the memory card. Do I need to get special software for this? Did software come with the purchase of this camera? I have had this for some time now.... SOS
JA: Has your Canon done this before? And can you guesstimate how old it is?
Customer: I used to be able to open this before, no problem, but for awhile now I have been having problems. I have not used my camera for some time, so I having this difficulty on and off. I think this camera is at least 3 years old.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: I am using a PC. I have tried using my newer PC, it is a Windows 10 home edition. I have also tried to open this with my laptop, which is Windows 7. It used to work on Windows 7, but not it just doesn't.
JA: How long has this been an issue? What happened right before this popped up?
Customer: It has actually been some time, but I somehow managed to open it after a lot of trial and error. I don't even remember how I did and which icons or programs I clicked. But this time nothing is happening. And besides, like I said, I don't remember what worked.
JA: Anything else you want the printer expert to know before I connect you?
Customer: How much will this cost me?
JA: I'm not sure of the exact price, but there's only a $5 deposit. The rest of the price information will be on the page I send you to.
Customer: Let me try to do this on my own one last time, and I will get back to you if this doesn't work. Thank you.
Submitted: 11 months ago.
Category: Camera and Video
Expert:  Russell H. replied 11 months ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

Try right-clicking on one of the photo files, when viewed on your computer.

Then select Properties.

What is the File Type shown on the General tab of the Properties of one of the files?