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Louie
Louie, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 12278
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I have error code 31:00 on my sony dcr-68, sony camcorder

Customer Question

I have error code 31:00 on my sony dcr-68
JA: What's the make/model of your camera? How old is it?
Customer: sony camcorder dcr-sr 68. probably 9 years
JA: What happened right before this popped up? What troubleshooting have you tried?
Customer: reset button
JA: Anything else you want the camera expert to know before I connect you?
Customer: no
Submitted: 10 months ago.
Category: Camera and Video
Customer: replied 10 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 10 months ago.
I have a sony camcorder DCR-SR68. It shows error code 31:00. Is there a way to recovery the video on my hard drive without formatting the camera and losing my videos?
Expert:  Louie replied 10 months ago.

Hi, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.

Initially, that a RESET was not corrective is rather concerning.

Still, have you tried removing the battery for an extended period of time? ...with no battery, press the reset button every now and then?

Re-install the battery and press the reset button again but longer?

Customer: replied 10 months ago.
I tried that.
Customer: replied 10 months ago.
I can try it without the battery again.
Expert:  Louie replied 10 months ago.

Yes please as we're trying all hopeful workarounds.

Customer: replied 10 months ago.
I thought it was going to work there for a minute but then the Hdd format error came up. should I keep trying and wait longer with the battery off? Any other suggestions?
Expert:  Louie replied 10 months ago.

If conveniently able, yes as this would be the only user doable attempt.

All others would require dis-assembly.

Consider/try the RESET and the turning on with the camera in a different position/orientation. The internal high speed motor of the HDD results to a gimbal like effect when spinning. Trying in a different position/orientation hopefully may gently 'jar' the HDD back into action.

Customer: replied 10 months ago.
ok. I will try .Thanks.
Expert:  Louie replied 10 months ago.

Yes please as again we're trying all hopeful workarounds.

Expert:  Louie replied 10 months ago.

IF all othe above were not corrective, then it would confirm the internal hardware issue or more particularly, a failed HDD.

On "...Is there a way to recovery the video on my hard drive...", possibly but largely dependent on the extent of the HDD failure and it would require specialized recovery services / not user doable.

If of interest:

  • you may want to consider a service request, click HERE;
  • or inquire first for Sony Media Services support team to recover the files HERE.

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